fb773 Frequently Asked Questions

fb773 accepts any Philippine government-issued photo ID for KYC: a passport, driver's licence, SSS card, UMID, PhilSys national ID, or PRC card. You will also need to submit a selfie holding the ID. KYC is required before your first withdrawal is processed. Submitting clear, unedited photos speeds up the review, which typically takes one business day.

The most common reasons for fb773 login failure are: incorrect password (use the Forgot Password link to reset via SMS OTP), account temporarily locked after multiple failed attempts (wait 30 minutes or contact support), or your account may be under a self-exclusion or cooling-off period you previously set. If none of these apply, clear your browser cache or try a different browser and contact fb773 live chat.

No. fb773 strictly enforces a one-account-per-person policy. Creating duplicate accounts — whether under the same name or a different identity — is a violation of the Terms and Conditions. Any duplicate accounts found will be permanently closed and all balances forfeited. If you have accidentally created two accounts, contact support immediately to resolve the situation before any funds are affected.

To permanently close your fb773 account, contact the support team via live chat or email at [email protected] and submit a written closure request. Before closing, make sure you have withdrawn all remaining PHP balance, as funds in a closed account cannot be recovered later. If your reason for closing is gambling-related, fb773 recommends using the self-exclusion tool instead, which provides additional safeguards.

To deposit via GCash on fb773, go to the Cashier section and select GCash as your payment method. Enter your deposit amount (minimum ₱200), confirm, and you will be redirected to the GCash authorisation page. Log in to your GCash app or enter your MPIN to approve the transaction. The funds appear in your fb773 wallet instantly. Make sure the GCash account is registered under your own name to avoid verification issues.

GCash and PayMaya withdrawals from fb773 are typically processed within one to three hours on business days. Processing may take longer if your account has a pending KYC review or if the withdrawal triggers a routine security check. Withdrawals submitted after 10 PM are usually processed the following morning. Once approved by fb773, the funds appear in your GCash or PayMaya wallet almost immediately.

The minimum withdrawal on fb773 is ₱500. Withdrawals must be sent to a bank account or e-wallet registered in the same name as your fb773 account — third-party withdrawals are not permitted. fb773 does not charge a withdrawal fee, but your bank or e-wallet provider may apply their own service charges. BPI, BDO, and Metrobank transfers may take up to one business day to reflect.

fb773 does not charge any platform fees for deposits or withdrawals. However, third-party payment providers — including GCash, PayMaya, BPI, BDO, and Metrobank — may apply their own transaction fees or limits. fb773 recommends checking your e-wallet or bank app for any applicable charges before initiating a large transfer. For most GCash and PayMaya transactions under standard limits, no additional fees apply.

fb773 only partners with certified game providers whose titles use independently audited Random Number Generator (RNG) technology. RNG certification ensures that every spin, card draw, and dice roll is completely random and cannot be manipulated — by fb773 or the player. Slot RTP (Return to Player) percentages are published for every game. fb773 does not alter game outcomes and operates under the PAGCOR regulatory framework, which includes fair play oversight.

Yes. fb773 is fully optimised for mobile play directly in your browser — no app download required. The platform is designed mobile-first and works smoothly on Android and iOS devices. Simply open fb773.org in Chrome, Safari, or any modern browser on your phone, log in, and start playing. All games, including live casino and JILI slots, run in-browser. You can also add the fb773 site to your phone's home screen for quick access.

fb773 offers a sports betting section covering major local and international events. Filipino favourites like PBA basketball, NBA, UFC, and boxing are available. Sabong (cockfighting) live streaming and betting is also available on fb773 for players who enjoy this traditional Filipino sport. Betting lines and odds are updated in real time. Visit the fb773 Casino or Slot section for the full games menu and the sports lobby.

RTP (Return to Player) varies by slot title on fb773. Most JILI slots have RTPs between 96% and 97.5%, meaning that over a long period, roughly ₱96–₱97.50 is returned for every ₱100 wagered on average. RTPs are theoretical long-term averages and do not guarantee individual session results. You can check the RTP for each game in the game's information panel inside fb773. Higher RTP games are generally better value for extended play sessions.

A wagering requirement (also called a rollover or playthrough) means you must bet a total amount equal to the bonus multiplied by the required number before withdrawing bonus-derived winnings. For example, if fb773 gives you a ₱500 bonus with a 20x requirement, you must place ₱10,000 in total bets before cashing out. Progress is tracked in your account dashboard. Specific wagering multipliers vary by promotion and are always stated in the promotion's full terms.

No. The fb773 welcome bonus is a one-time offer for brand-new accounts and can only be claimed on your first deposit. Attempting to claim it again by creating a second account is a violation of the one-account policy and will result in bonus forfeiture and account closure. Existing fb773 players can take advantage of reload bonuses, cashback offers, and loyalty rewards through the Promotions section, which is updated regularly.

Yes. fb773 rewards regular players through a tiered loyalty programme. As you play and accumulate points, you progress through VIP levels that unlock benefits such as higher withdrawal limits, personalised bonus offers, faster KYC processing, and a dedicated account manager for top-tier members. VIP level details and point earning rates are available in the Promotions and Loyalty sections of your fb773 account.

You must be at least 21 years old to register and play on fb773. This is the legal minimum age for casino-style gambling in the Philippines under PAGCOR regulations. fb773 enforces this strictly: age is verified at registration and again during KYC document review before any withdrawal is processed. Accounts found to belong to anyone under 21 are closed immediately and all funds are returned.

fb773 provides a full suite of responsible gaming tools accessible from your Account Settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits; loss limits; session time limits; or request a temporary cooling-off period (24 hours to 30 days). For a longer break, self-exclusion is available for 6 months, 1 year, or permanently. Restrictions take effect immediately; limit increases require a 24-hour review period.

If you believe your gambling on fb773 or elsewhere is becoming a problem, act early. Use the self-exclusion tool in your fb773 account settings to block access immediately. Contact fb773 support via live chat — our team is trained to handle these conversations with care and confidentiality. You can also reach out to the PAGCOR responsible gaming programme through their official website for independent counselling and support resources available across the Philippines.

fb773 customer support is available 24 hours a day, 7 days a week. The fastest way to reach us is via the live chat button on any page of fb773.org — typical response time is under two minutes. You can also email [email protected] for non-urgent enquiries; we aim to respond within two business days. For responsible gaming requests, account closures, or KYC disputes, email is recommended so you have a written record of the communication.